Retail Sales Associate applicants have rated the interview process at Kohl's with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 68.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Retail Sales Associate roles take an average of 8 days to get hired, when considering 211 user submitted interviews for this role. To compare, the hiring process at Kohl's overall takes an average of 11 days.
Common stages of the interview process at Kohl's as a Retail Sales Associate according to 211 Glassdoor interviews include:
One on one interview: 26%
Phone interview: 15%
Background check: 10%
Group panel interview: 10%
Skills test: 9%
Presentation: 9%
Drug test: 8%
Personality test: 5%
IQ intelligence test: 5%
Other: 2%
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I applied online. The process took 4 days. I interviewed at Kohl's (Christiansburg, VA) in Jun 2017
Interview
I applied for the job online, after a couple days they reached out for an interview. I scheduled the interview myself, and showed up to see an intern and the hiring manager. It was a decent experience, not too much small talk, straight to the point. A couple days later received an email that said I got the job and I scheduled my first day and orientation. Overall the process was simple and easy.
Short but still good experience to have for a beginner in interviewing. There are a lot of people to meet so that you can make your skills of speaking up to par.
I applied online. I interviewed at Kohl's in Jun 2026
Interview
I did a virtual interview with kohls, when I joined the call at the set time scheduled, the interviewer already had someone else in the call, so I had to rejoin five minutes later, which made me seem like the awkward one when I’m the one who joined on the set time. They then asked basic interview questions to which I answered after preparing answers, I then received a generic rejection email.
Easy, over the phone and about 30 minutes long. The store manager asked questions about my background, what would I do if xyz happened, what I would do if a end cap was messy, how would I contribute to making the store look good.
Interview questions [1]
Question 1
What would you do if you encountered an upset customer?