Behavioral Interview Questions

There is a difference between being "friends" and being "friendly". I strive to be friendly to all people at all times and I believe this attitude helps build rapport between students and their teachers; however, I do not believe it is appropriate to establish friendships between students and teachers.

this answer sounds terrific. just wondering if it would add any value by stretching the reason for this clear distinction in terms of why this distinction is so important. any comments from HR specialists???

This is a TRAP! The answer is NO. Exemple : "I have a very good relationship with my student and it is based on mutual respect. I represent the authority in the classroom. This does not mean that I can't listen to them, or communicate, give them advices and be accessible. But establishing friendship with my student would cross the line, and I would not do that".

Need to be able to show you can highlight some of the positive attributes of the tape dispenser, and while you're at it, you might as well pick something else up from the desk and try to package it together with the tape dispenser.

Introduce yourself the the "customer" - Hi, I'm bla bla bla, im going to sell you shiii... Ask questions..."what kind of dispenser do you have now?" "what do you find important in a dispenser?"... Recommend the item you are selling, based on what you now know of the "customer" - "I know you need double sided tape that is reliably sticky, at an affordable price, you should check out this brand." Ask them if they want to buy it, by saying- "do you want me to ring this up?" or "do you want this black one, or would you like the white one from the back room?"

"personally I would want to help them, but if the current situation does not permit, the absolute least I can do is find someone that can."

Help them for sure. Without customers we wouldn't have a job.

Organization and the ability to complete objectives in a timely manner is my instructional strength. Being too serious and strict is my instructional weakness.

I said I'd interrupt the CEO's meeting. I also didn't get an offer. Read into that what you will.

First, try and reproduce the problem and if the problem could be reproduced acknowledge there was an issue, give thanks for bringing this to the company's attention, and apologize for the customer's encounter with the issue. Offer possible solutions or workarounds while the team worked to correct the issue.

Find out as much as possible on the benefits of keeping the account and let the gentlemen know how it effects him and why he should keep it.

Understand Davids true needs as a customer. Why is he cancelling? What's changed his mind? Has Yelp provided what he truly needs? Most likely he's canceling because he isn't happy with the service or his business is failing. If it's not failing before giving up on retaining the sell follow up with opened ended questions. An then make a strong recommendation for his true needs.