Technical support associate Interview Questions | Glassdoor

Technical support associate Interview Questions

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What does the term RAID mean?

3 Answers

redundant array of independent disk

RAID (redundant array of independent disks) is a data storage virtualization technology that combines multiple physical disk drive components into a single logical unit for the purposes of data redundancy, performance improvement, or both.

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Client Technical Support Associate experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews

Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?

2 Answers

On your previous employment how did you assist with IT issues?

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HR based questions

4 Answers

What is your first priority when tackling a customer's issue?

2 Answers

Describe your weaknesses.

1 Answer

Quizzed on technical aptitude such as hardware, software, network related questions - troubleshooting and also performed a written and oral bilingual test.

1 Answer

Do you know what kind of service Omnitracs provides?

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If you are at a theme park with a group of friends and no one can decide on what to do, how do you decide what your group should do?

1 Answer

How would you handle an irate customer?

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