Technical support associate Interview Questions
technical support associate interview questions shared by candidates
Top Interview Questions
What does the term RAID mean? redundant array of independent disk RAID (redundant array of independent disks) is a data storage virtualization technology that combines multiple physical disk drive components into a single logical unit for the purposes of data redundancy, performance improvement, or both. Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Client Technical Support Associate experts who provide mock interviews for a pretty reasonable amount. prepfully.com/practice-interviews |
Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do? |
On your previous employment how did you assist with IT issues? |
HR based questions |
What is your first priority when tackling a customer's issue? |
Describe your weaknesses. |
Quizzed on technical aptitude such as hardware, software, network related questions - troubleshooting and also performed a written and oral bilingual test. |
Do you know what kind of service Omnitracs provides? |
If you are at a theme park with a group of friends and no one can decide on what to do, how do you decide what your group should do? |
How would you handle an irate customer? |
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