Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.

• Better together: We check our egos at the door. We work together, so we win together.

Press Ganey currently has an exciting opportunity for a Senior Software Engineer. This role will support the Clinical Solutions products.

Duties & Responsibilities:

• Design and implement software front end application enhancements and bug fixes given general instructions
• Participates in iteration and release planning
• Adheres to core design and testing principles
• Understands and interprets detailed technical specifications
• Follows and updates the design specifications as needed
• Learns and follow standards, processes and procedures
• Authors supporting documentation
• Prepares own work for inclusion in the release/deployment management process
• Participates in peer technical reviews
• Troubleshoots identified problems and provides support and follow-up for issues
• Completes assigned design tasks within the time allotted

Mentors Software Developers

• Responsible for the quality of work that the team members perform.
• Coordinates with other IT and business teams.
• Trains other developers on standards, policies, and procedures.

Supports Software Applications

• Coordinates issue resolution process
• Provides support and follow-up for issues.

Qualifications:

• Strong knowledge of SQL, specifically with Microsoft SQL Server
• AI-first driven planning, development, and testing; familiar with recent models, tools, and techniques
• Knowledge of basic statistics
• Strong software engineering skills on the .Net Core platform
• Web front-end technologies including Angular/React, JavaScript and CSS
• Experience in JSON and API development methodologies.
• Experience in containerization(dockers/Kubernetes) preferred
• Experience in CI/CD preferred
• GitLab experience highly desirable
• Experience with test driven development
• Excellent communication (written and verbal) and problem-solving skills
• Knowledge of agile methodologies and experience working in an agile environment.
• Thorough understanding of data structures and object-oriented techniques
• Project task multi-tasking and prioritization, Individual time management

Experience:

• Bachelor’s Degree or comparable broad-based work experience is required. Advance training or certification in software design/development is an advantage.
• 6+ years experience as a Data Engineer or Database Administrator (DBA)
• 6+ years experience in software development
• Code reviews and code review participation
• Ability to communicate best practice solutions to other developers
• Ability to present technical ideas and work with development teams to identify best practice solutions

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/