Chico's FAS Reviews

Cons

Long hours but there were worth it at the end if the day

Cons

Technology needs to be improved. Cash registers go down and some of our busiest time. Fortunately our customers simply keep shopping and don't seem to be annoyed by this.

Cons

Technology is awork in progress

Cons

Nights and weekends can get old

Cons

Medical plan is somewhat average.

Cons

Company is always changing policies and procedures. Seems like they are struggling

Cons

Pay is limited as well as the hours.

Cons

Expectation of outreach events and appointments is unreasonable. Clients want to shop on a whim. A few enjoy making an appointment to have extra attention, but most are not used to or want to set up an appointment. In fact, they feel pressured when asked. Also, while special events on a limited basis interest our clientele, regular ones on a weekly basis make it seem less special. True outreach to get new clientele requires us to send people out of the store. Perhaps we could hire an outreach person per district to go to networking events and professional organizations. You should also consider directing dollars to join local business organizations, such as the chamber of commerce, to gain access to the professional women's organizations.

Cons

Store Manager was disorganized.

Cons

-Inconsistent hours. Was told I'd get at least 15 hours a week, have been dropped to 10-12 despite high earnings on shifts.

-Because of the commission, not high starting pay. Also no consistency on pay raises despite large increases in workload and responsibilities and no real incentives to progress at work.

-Returns affect bonus, including price adjustments. If a customer buys $200 worth of items and Chico's decides to have the same items on sale a few days later, they guarantee that customer that within 10 days they may come back in and receive a price adjustment for their items. HOWEVER, this price adjustment that is promised by the store counts back on the employee who sold them the items. Price adjustments get counted as returns in the system and take away from any bonus pay you earned during that pay check.

-Also certain other stores in the chain have been known to tell customers that they won't take returns and to send them to other stores, putting a bunch of returns back on other locations and affecting what they've earned for the day which can affect decisions about pay for that location's employees.

-Hardly any training for sales associates or sales leads. In the beginning a lot of it is coming across a situation and hoping someone who knows what to do is there to help you.

-They use a pretty blanketed marketing strategy for the stores instead of concentrating more on what the customers in each location wants and responds to. They'll use the same marketing they use for a store in say Southlake or Plano as they would in Arlington, a location with a very different customer base with regards to what they'll pay and how they feel represented in our advertisements. There is more general race and body diversity on Chico's social media than there are in their magazine and tv ads.

-The overall quality of the clothes and materials they use have gone down and it has affected sales because many customers have realized this and voiced it to Chico's in writing and on social media in vast numbers. However, instead of improving the overall quality of the products, the company puts a lot of pressure back on the stores and associates to just sell more to customers who aren't happy with their products.