Amazon Operations Manager Interview Questions | Glassdoor

Amazon Operations Manager Interview Questions

Updated Dec 12, 2017
266 Interview Reviews

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Helpful (289)  

Operations Manager Interview

Anonymous Interview Candidate in New York, NY
No Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 2+ weeks. I interviewed at Amazon (New York, NY).

Interview

Basic target selection questions, STAR. Called for interview at FC. Interview lasted roughly 40 minutes. Well organized and flowed great. Asked about a process change I helped implement and the simple math question of 38 hourly with 2 indirect employees. Added how many people would be needed if one wanted 10000 more units.

Other Interview Reviews for Amazon

  1.  

    Operations Manager Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. The process took 2 weeks. I interviewed at Amazon (Boston, MA).

    Interview

    based on leadership principles. phone screen with recruiter followed by hiring manager and then an onsite with about 5-6 people. Process is quick and company is responsive. I had 2 rounds for 2 different roles they deemed fit, met with all different people. Interviews are well structured and all the information is provided well in advance. They are flexible with the schedules.

    Interview Questions

    • Tell me about a time you had to deal with a tough employee and how did you cope up with them   1 Answer

  2. Helpful (1)  

    Operations Manager Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Amazon (Los Angeles, CA) in October 2017.

    Interview

    Generally well organized and efficient. Good communications throughout the process with a number of recruiting personnel involved. Initial phone interview was very relaxed and friendly, contained a good overview of the job requirements and because it was conducted by a current Operations Manager, it was relevant and informative. He read out the 2 behavioral style questions and didn't do the math test because it han't been sent out prior to the interview. From application to the first interview was about 2 weeks (I applied from a LinkedIn job posting). The day after the phone interview, I was contacted by the recruiter to let me know that the interview had gone well and I was invited to attend an onsite interview a week later in Los Angeles. I was given all of the information I needed and all of the travel arrangements (rental car and good standard hotel) were made by them. I had to complete a 2 page written exercise, another behavioral style question (using initiative in a difficult circumstance that brought about beneficial change - one of 2 questions to choose from) and submit that within 2 days of receipt. I then received emails from the senior recruiter with additional information about how the on-site interview would be conducted - again, very informative and excellent for preparation.
    The on-site interview started at 7am with a facility tour from an Operations Manager called James (really chilled guy who obviously enjoyed his job and was a great advert for the company). After the tour, the 5 candidates were given a math flow problem with 15 minutes to solve it. We all finished it with time to spare and it was a little like Sudoku (fill in as many variables from the information given then work through each element). There were 4 interviewers, a General Manager, 2 Operations Managers, and a HR manager. They were all very professional and well-prepared - each of them had prepared questions from my resume. Each interview lasted 45 minutes and the most challenging is the one that goes through the written question and the math test. It goes into more detail and then has a further math test question based on a more complex version of the original scenario. They are very keen on the STAR answer format and the 14 Principles of Leadership (relate your answers to the principles as much as possible).

    Interview Questions

    • To describe a situation where I lead a team that had a time critical element as well as an outcome that exceeded expectations.   2 Answers
  3.  

    Operations Manager Interview

    Anonymous Interview Candidate in Murfreesboro, TN
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ months. I interviewed at Amazon (Murfreesboro, TN) in October 2017.

    Interview

    The interview is similar to what has been described before. I went to a fulfillment center and was interviewed by 3 people & 1 on the phone. They asked the standard star questions. What I found interesting was the longest tenured people I interviewed with was 5 years & that person was in the top 5% of tenured employees. I did asked about why they thought the average tenure was only 1 year. Got the standard answer about working hard and long hours and most people aren't cut out for that. The last interview was with an operations manager & another manager on the phone. They came from the armed services and spent more time talking about themselves than asking me questions. The last thing I want to mention, if you are a 50+ white male, don't bother applying, Amazon won't hire you. I knew halfway thru the interview that there wouldn't be an offer. Having said that, after talking to the people at Amazon and researching the company, I wouldn't accepted a job offer if given. Good luck to those who apply: you are going to need it.

    Interview Questions

    • How do you motivate people?   1 Answer

  4. Helpful (5)  

    Operations Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Amazon.

    Interview

    The timeline from first interview to last interview was fairly quick about two months. The interview itself was very straightforward based on the 14 leadership principles and comprised of behavioral questions

    Interview Questions

    • Behavioral questions based on the 14 leadership principles.   1 Answer

  5. Helpful (2)  

    Operations Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Amazon.

    Interview

    in person during a job fair, it was a short "phone" style interview. Interviewer described the process then his background. Gave me a "tell me about yourself", then asked two questions related to amazon leadership principles. When have you motivated a team? When have you failed?

    Interview Questions

    • Asked questions from the interview packet, and no math flow question.   1 Answer

  6.  

    Operations Manager Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 6 days. I interviewed at Amazon (Seattle, WA) in September 2017.

    Interview

    Phone interview that lasted 45 minutes. Interviewer was polite, professional and engaging, and provided good responses to the questions I asked of him. He also provided some advice for future interviews. There was no immediate offer but I should know more in the near future if I'll get a second interview.

    Interview Questions

    • Two basic algebra questions ( they weren't very difficult) about how many units employees could produce given some variables. Then some more open ended questions: What do you consider your greatest accomplishment and why? Tell me about a time when you faced resistance and overcame it. Provide an example of where you coached and mentored someone to success.   Answer Question

  7. Helpful (2)  

    Operations Manager Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Amazon (Austin, TX) in August 2017.

    Interview

    I was initially contacted via LinkedIn by one of the Amazon recruiters who then scheduled me for an interview with one of the Senior Operations Managers at the San Marcos Facility

    Interview Questions

    • Tell me about the most innovative project you worked on what what did you contribute.   1 Answer
  8. Helpful (2)  

    Operations Manager Interview

    Anonymous Interview Candidate in Newark, NJ
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Amazon (Newark, NJ) in August 2017.

    Interview

    For the doubtful out there please review the glassdoor posts--it is all true!

    Let me give you a background of who I am. I have 10+ years in IT operations and just finished my MBA at top 10 B School. I got the skills and the education and I am more than capable to challenge Bezos and his monopolistic ideas.

    Phone process:

    They kept missing my phone interview repeatedly. On the 4th scheduled phone interview (they claimed that I did not pick up) which was not true and I took a photo shot of my sprint bill to show the recruiter that no one called. Finally, some random operation manager who was very unprofessional was interviewing me and it was super rushed. Basically, she was reading the questions and I can hear her walking from one place to another. She did not pay any attention to me and supposedly on her Linkedin she is a top graduate with an MBA that kept saying UM 50 times, You Know 76 times, and was very very unprofessional. This was their pathway graduates. She gave me a math question that everyone has on the net and she was unclear about it (luckily, I had the same question in front of me)

    Anyways, they felt bad that they kept missing my interview and bumped me to a face to face.

    Face-to-Face Interview:

    I am in the southeast and was scheduled to EWR6 ( New Jersey) in Avanel by the state prison. bad area. They put you in a 2 star hotel and your interview starts at 7 AM. This is when I knew this is not my thing. The building looks like a prison and you enter it as a prison. You are greeted by some Area Manager who he was nice and they will give you the tour which you realize how bad this company is. The people that move your products are the poorest and all are low-income minorities that meet the min requirement of reading the labels. As a fresh interviewee, you must go to the fresh section and my u know were frozen, that’s how cold it is and the guide had a thick jacket and we were freezing. BTW, the other candidates were also minorities like myself. I guess it was the minority interview day.

    So an operation manager you have no desk you have no direct phone you don’t have anything you are expected to work 60 hours in 4 days and be on call 24/7. The interview committee was all white males that are veterans and this is their second job after the army. So they are here to micromanage you and the poor associates. The questions are silly, and the people interviewing you are not interested in you as a person they have a list that they need to ask and if you challenge them or don’t give them the answer they need they will finish you early.

    It’s a cluster mess place, this is a BLUE COLLAR job, if you spent money on your education to end up at this bad show do yourself a favor and leave or look for something else. They keept telling us that we are an interent company but it happened that we sell groceries. No you are not. You are a big Coscto that have Veterans to micromanage your scary looking associates ( I doubt they all pass the drug test) so you can make a buck. I was very disappointed in this interview process and this company as a whole.

    While you go to the interview you will notice that someone will be injured every 5 minutes or so and you have to deal with it.

    I am glad that this nightmare is over and I caution you if you are looking to work there. Basically you are a package handler with an operations manager title.

    Interview Questions


  9. Helpful (1)  

    Operations Manager Interview

    Anonymous Interview Candidate in Tracy, CA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Amazon (Tracy, CA) in August 2017.

    Interview

    * First step: phonecall interview with a math exercise included.
    * Second Step: written essay (2 pages) explaining a judgment call situation or a process improvement.
    * Third Step: on site interview with 2 senior op manager, 1 with the senior HR manager and 1 with the GM of the center. Also a math exercise. The on site process took 4 hours.
    * Amazon paid for all travel expenses from Miami to California and the car rental.

    Interview Questions


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