Micromanagement, staff sucking up to management - Anonymous employee Booking.com Employee Review

Company focused on quantity rather than quality. They even monitor how many calls you make per day; as an Account Manager, that is very degrading, as you should be trusted that you are doing the right thing for the company and for your own role, especially when you have challenging KPIs. As the pay is very low, the team is too focused on meeting/exceeding their KPIs, as that affects the bonus. This results on people doing things just to show off to management. In the UK office, The management is very bias, they will support the staff that suck up to them and don't have an opinion; they happily let go great talents that voice their opinions. The account managers are being chosen based on personality (chatty and extreme extroverts), experience and skills seem not to be valued.