Someone From Booking.Com Who Actually Can Make A Change PLEASE LOOK AT THIS REVIEWS. - Customer Service Executive Booking.com Employee Review

2.0
Feb 3, 2015
Recommend
CEO approval
Business Outlook

Pros

The clients, The Customers and The colleagues.

Cons

Average wage for an extremely successful company, unable to manage the work loads. Doesn't seem well thought out - The CEOs, higher management and departments are too distant from each other. The philosophy of the company doesn't meet the reality of the company. Lots of intelligent, bright forward thinking people overlooked and overworked.. Its like a cult and you are constantly branded. From training they put you out with not much support. They promote that you are you and we are booking but there is no time to be yourself. No-one seems to know what they are doing and its clear that they haven't any systems in place to assist those on the front line. It appears they are working too fast to get more clients and therefore scrimping on quality.

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

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