Good experience - Customer Service Representative Booking.com Employee Review

5.0
Aug 29, 2024
Recommend
CEO approval
Business Outlook

Pros

Very safe environment, good HR everything organized

Cons

Bonuses are based on customers reviews and its not always the agent fault, and the quality department are too strict about that

avatar
Booking.com Response
1y
Hi, thank you for taking the time to reflect on your time at the company. We are glad to hear that you felt it to be a safe workplace environment, and that appreciated our organizational structure. Your feedback regarding the bonus process is valuable to us. Our management is listening and actively taking steps to make changes that will ensure everyone is always assessed fairly and consistently. Our aim is to offer all our employees a rewarding career experience. Wishing you all the best with your next career move. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

avatar
Booking.com Response
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
4.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

People are great, I have created amazing connections and friendships along the way. Fun work environment we work hard but are able to play harder. Global reach, often connecting with people around the world.

Cons

Not much mobility and constant change. Hard to be stable in that kind of environment. Many times the plan is not fully complete before expecting execution and very siloed creating duplication of effort and work.

See reviews by: Helpful|Rating|Date|All