Mercy Reviews
Updated May 25, 2023
Filter by Topic

Found 2,131 of over 2K reviews
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
Got a burning question about Mercy? Just ask!
On Fishbowl, you can share insights and advice anonymously with Mercy employees and get real answers from people on the inside.
What are your colleagues talking about?
Top Review Highlights by Sentiment
Ratings by Demographics
This rating reflects the overall rating of Mercy and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
- Current Employee, more than 8 years★★★★★
Excellent Organization
May 23, 2023 - Project Manager in Saint Louis, MORecommendCEO ApprovalBusiness OutlookPros
Good work/life balance, leadership, work from home.
Cons
Could have better 401k contributions
- Current Employee★★★★★
Pros
I've been with Mercy for over 3 years and a team lead for nearly 2, and Mercy has been an absolutely fantastic place for me to work. My manager and supervisor are incredibly supportive and encouraging, I have the best co-workers I've ever dreamed of, and I love the work we do serving our patients.
Cons
I wish positions paid better. It seems that across the board Mercy is paying less than other comparative jobs I've been hearing about.
Continue reading - Former Employee★★★★★
Management chaos
May 24, 2023 - Would Rather Not Say in Oklahoma City, OKRecommendCEO ApprovalBusiness OutlookPros
Shift differential Hourly pay PTO/ Sick leave
Cons
Overworked High Turnover Management bias Work weekends frequently Constantly changing protocols and process.
Continue reading - Current Employee★★★★★
Leading Health Care Provider in St. Louis, MO
May 6, 2023 - Lead Field TechnicianRecommendCEO ApprovalBusiness OutlookPros
* Always looking for medicinal and therapeutic techniques to heal patients. *Latest technology to not only heal patients but also provide a warm and relaxing atmosphere for patients, visitors, and their families * Separate IT division to handle the technical side of running Mercy so that the main company can focus on patient care
Cons
* Better support model for medical systems and technologies once they have been implemented * Improve response time in addressing departmental staffing issues * Provide a better competitive salary for employees
Continue readingThank you for taking the time to complete a review. Our co-workers are one of our greatest assets and we appreciative your positive feedback and suggestions. If you have additional suggestions, please contact us via email at mercyrecruitmentfeed@mercy.net.
- Current Employee, more than 3 years★★★★★
I love my job but...
May 16, 2023 - Assistant Manager in Saint Louis, MORecommendCEO ApprovalBusiness OutlookPros
My direct manager and Executive Director are amazing. They are goal and people-oriented and work intensely to continuously try to make improvements. I also love being able to help patients daily.
Cons
Mercy as a whole is not people-based, and really needs to realize that their coworkers are their biggest resources. Shorting the workers on pay and hours, revoking benefits like incentive shifts, and limiting pay raises to barely 2.4% is not the way to show appreciation to the people who keep the business afloat. I think if those in the higher positions of the organization would actually meet and talk to their coworkers not in office, they would learn very quickly how unhappy many people are.
Continue readingMercy Response
Thank you for completing a review and for sharing helpful feedback regarding Mercy. Without skilled professionals like you, Mercy wouldn't be able to provide the exceptional level of care we are known for providing. Your input has been captured. If you have any additional feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!
- Former Employee, more than 1 year★★★★★
Work Environment
May 23, 2023 - Patient Care Technician in Cedar Rapids, IARecommendCEO ApprovalBusiness OutlookPros
I enjoyed working there. People are nice and great hospital over all
Cons
I have no cons for this company but wish the pay was better
- Former Employee, more than 1 year★★★★★
Abysmal lack of care or investment in employees-look elsewhere
May 23, 2023 - Unit Secretary in Springfield, MORecommendCEO ApprovalBusiness OutlookPros
Wonderful co-workers everywhere I worked in Mercy. The individual employees truly do care about their work, and their patients, even if they aren't provided support by the company to do their work to the proper standard.
Cons
-Total lack of investment in employees -HR policies (hiring, moving positions within the company) are completely outdated and impose barriers unnecessarily -Pay, benefits are substandard, even for healthcare -Executives are nothing but bags of hot air- all talk of appreciation with no action to prove it. I began at Mercy Springfield as a Unit Secretary at Mercy's minimum wage- $15 hourly. This was the bare minimum I was willing to accept, and had hoped for $17-20 hourly. After being there almost a year and no raise, I was making the same as a cashier in the gift shop. This was especially insulting because I worked on a critical care COVID unit during several of the major spikes. I saw no hazard pay, no increase over someone who wipes trays in the cafeteria. We need food service employees and cashiers- but someone who directly interacts with COVID positive individuals should absolutely receive much higher pay. Mercy is widely known for their lack of investment in employees. You'll find better pay and benefits elsewhere, and bonuses are almost nonexistant unless you're a physician. As an administrative professional, I was totally ignored by company management. If you're not a physician or nurse (RN, not LPN), you are unlikely to receive any kind of bonus, meaningful pay or benefits increase or even words of gratitude in company emails. While nurses saw massive incentive pay during COVID (almost none now, though), admin assistants/clerical individuals got nothing. Most weren't even making $15/hour when the minimum went into effect, so they considered their new "raise" a win. HR policies are very antiquated. While most companies acknowledge that no candidate will likely meet every single requirement- and they acknowledge that the right candidate probably won't- and encourage everyone to apply, Mercy still requires candidates to check. every. box to be eligible for the position. Even if your past career experience proves that you're clearly very qualified, if your education or other qualifications don't meet every requirement in the posting, you'll be ineligible. This same rhetoric goes for moving within the company. I submitted over 25 internal applications for positions, all of which I was more than qualified for, and never got a single interview request. It's not only an outdated way of approaching talent management, but it excludes so many candidates who are qualified, and creates a hostile hiring process that goes on and on. Then the company wonders why their applicant pipeline has dried up. It's because of mismanagement, and the word has gotten out into the community not to bother. Executives would often do their "PR rounds" as I called them- visiting medical units, shaking hands with employees, chatting and telling everyone how much they're appreciated. Never once was this followed up with actions of gratidue-just hot air. Talk is cheap, but actions speak. Enough said. Overall, you're better off going with another health system. It's true that they're all pretty similar- nobody gets into healthcare to get rich. But you deserve to be well compensated for your time and efforts, both physical and emotional. You deserve to be treated with dignity and given the proper resources to do your job well. Mercy isn't the solution for any of those.
Continue reading - Current Employee★★★★★
Pros
Love my co workers and location
Cons
Pay, management, safety issues but resolved now
- Former Employee★★★★★
Great Staff!
May 19, 2023 - Patient Access Representative in Guthrie, OKRecommendCEO ApprovalBusiness OutlookPros
The providers, nurses, and office staff are very personable
Cons
Low pay for job responsibilities
- Former Employee, more than 3 years★★★★★
admin position
May 18, 2023 - Administrative Assistant in Chesterfield, MORecommendCEO ApprovalBusiness OutlookPros
Great benefits, management, and coworkers
Cons
as a PT worker the insurance was a bit steep
Mercy Reviews FAQs
Mercy has an overall rating of 3.5 out of 5, based on over 2,223 reviews left anonymously by employees. 65% of employees would recommend working at Mercy to a friend and 57% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
65% of Mercy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mercy 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Mercy to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
Popular Careers with Mercy Job Seekers
Work at Mercy? Share Your Experiences

Mercy Response