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Mercy

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Mercy

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Mercy Reviews

Updated May 25, 2023

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Found 2,122 of over 2K reviews
3.5
65% Recommend to a Friend
Mercy President-CEO-Mercy Stephen Mackin
67% Approve of CEO

Found 2,131 of over 2K reviews

3.5
65%
Recommend to a Friend
67%
Approve of CEO
Mercy President-CEO-Mercy Stephen Mackin
Stephen Mackin
708 Ratings

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Top Review Highlights by Sentiment

Pros
  • "Benefits are good and patients appreciate you(in 172 reviews)
  • "Great coworkers and patient relationships(in 132 reviews)
  • "Great people and they were very flexible with my college schedule.(in 114 reviews)
  • "It's nice and the staff is friendly.(in 46 reviews)
  • "Great culture and caring staff(in 38 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Mercy and is not affected by filters.

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  1. 5.0
    Current Employee, more than 8 years

    Excellent Organization

    May 23, 2023 - Project Manager in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work/life balance, leadership, work from home.

    Cons

    Could have better 401k contributions

    Be the first to find this review helpful
  2. 5.0
    Current Employee

    I love Mercy

    May 22, 2023 - Team Lead 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I've been with Mercy for over 3 years and a team lead for nearly 2, and Mercy has been an absolutely fantastic place for me to work. My manager and supervisor are incredibly supportive and encouraging, I have the best co-workers I've ever dreamed of, and I love the work we do serving our patients.

    Cons

    I wish positions paid better. It seems that across the board Mercy is paying less than other comparative jobs I've been hearing about.

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  4. 2.0
    Former Employee

    Management chaos

    May 24, 2023 - Would Rather Not Say in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Shift differential Hourly pay PTO/ Sick leave

    Cons

    Overworked High Turnover Management bias Work weekends frequently Constantly changing protocols and process.

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  5. 4.0
    Current Employee

    Leading Health Care Provider in St. Louis, MO

    May 6, 2023 - Lead Field Technician 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Always looking for medicinal and therapeutic techniques to heal patients. *Latest technology to not only heal patients but also provide a warm and relaxing atmosphere for patients, visitors, and their families * Separate IT division to handle the technical side of running Mercy so that the main company can focus on patient care

    Cons

    * Better support model for medical systems and technologies once they have been implemented * Improve response time in addressing departmental staffing issues * Provide a better competitive salary for employees

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    Mercy Response

    Thank you for taking the time to complete a review. Our co-workers are one of our greatest assets and we appreciative your positive feedback and suggestions. If you have additional suggestions, please contact us via email at mercyrecruitmentfeed@mercy.net.

  6. 3.0
    Current Employee, more than 3 years

    I love my job but...

    May 16, 2023 - Assistant Manager in Saint Louis, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    My direct manager and Executive Director are amazing. They are goal and people-oriented and work intensely to continuously try to make improvements. I also love being able to help patients daily.

    Cons

    Mercy as a whole is not people-based, and really needs to realize that their coworkers are their biggest resources. Shorting the workers on pay and hours, revoking benefits like incentive shifts, and limiting pay raises to barely 2.4% is not the way to show appreciation to the people who keep the business afloat. I think if those in the higher positions of the organization would actually meet and talk to their coworkers not in office, they would learn very quickly how unhappy many people are.

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    Mercy Response

    Thank you for completing a review and for sharing helpful feedback regarding Mercy. Without skilled professionals like you, Mercy wouldn't be able to provide the exceptional level of care we are known for providing. Your input has been captured. If you have any additional feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!

  7. 5.0
    Former Employee, more than 1 year

    Work Environment

    May 23, 2023 - Patient Care Technician in Cedar Rapids, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoyed working there. People are nice and great hospital over all

    Cons

    I have no cons for this company but wish the pay was better

    Be the first to find this review helpful
  8. 1.0
    Former Employee, more than 1 year

    Abysmal lack of care or investment in employees-look elsewhere

    May 23, 2023 - Unit Secretary in Springfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Wonderful co-workers everywhere I worked in Mercy. The individual employees truly do care about their work, and their patients, even if they aren't provided support by the company to do their work to the proper standard.

    Cons

    -Total lack of investment in employees -HR policies (hiring, moving positions within the company) are completely outdated and impose barriers unnecessarily -Pay, benefits are substandard, even for healthcare -Executives are nothing but bags of hot air- all talk of appreciation with no action to prove it. I began at Mercy Springfield as a Unit Secretary at Mercy's minimum wage- $15 hourly. This was the bare minimum I was willing to accept, and had hoped for $17-20 hourly. After being there almost a year and no raise, I was making the same as a cashier in the gift shop. This was especially insulting because I worked on a critical care COVID unit during several of the major spikes. I saw no hazard pay, no increase over someone who wipes trays in the cafeteria. We need food service employees and cashiers- but someone who directly interacts with COVID positive individuals should absolutely receive much higher pay. Mercy is widely known for their lack of investment in employees. You'll find better pay and benefits elsewhere, and bonuses are almost nonexistant unless you're a physician. As an administrative professional, I was totally ignored by company management. If you're not a physician or nurse (RN, not LPN), you are unlikely to receive any kind of bonus, meaningful pay or benefits increase or even words of gratitude in company emails. While nurses saw massive incentive pay during COVID (almost none now, though), admin assistants/clerical individuals got nothing. Most weren't even making $15/hour when the minimum went into effect, so they considered their new "raise" a win. HR policies are very antiquated. While most companies acknowledge that no candidate will likely meet every single requirement- and they acknowledge that the right candidate probably won't- and encourage everyone to apply, Mercy still requires candidates to check. every. box to be eligible for the position. Even if your past career experience proves that you're clearly very qualified, if your education or other qualifications don't meet every requirement in the posting, you'll be ineligible. This same rhetoric goes for moving within the company. I submitted over 25 internal applications for positions, all of which I was more than qualified for, and never got a single interview request. It's not only an outdated way of approaching talent management, but it excludes so many candidates who are qualified, and creates a hostile hiring process that goes on and on. Then the company wonders why their applicant pipeline has dried up. It's because of mismanagement, and the word has gotten out into the community not to bother. Executives would often do their "PR rounds" as I called them- visiting medical units, shaking hands with employees, chatting and telling everyone how much they're appreciated. Never once was this followed up with actions of gratidue-just hot air. Talk is cheap, but actions speak. Enough said. Overall, you're better off going with another health system. It's true that they're all pretty similar- nobody gets into healthcare to get rich. But you deserve to be well compensated for your time and efforts, both physical and emotional. You deserve to be treated with dignity and given the proper resources to do your job well. Mercy isn't the solution for any of those.

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  9. 5.0
    Current Employee

    Rn

    May 21, 2023 - Registered Nurse in Lebanon, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Love my co workers and location

    Cons

    Pay, management, safety issues but resolved now

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  10. 4.0
    Former Employee

    Great Staff!

    May 19, 2023 - Patient Access Representative in Guthrie, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The providers, nurses, and office staff are very personable

    Cons

    Low pay for job responsibilities

    Be the first to find this review helpful
  11. 4.0
    Former Employee, more than 3 years

    admin position

    May 18, 2023 - Administrative Assistant in Chesterfield, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, management, and coworkers

    Cons

    as a PT worker the insurance was a bit steep

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Viewing 1 - 10 of 2,131 Reviews
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Mercy Reviews FAQs

Mercy has an overall rating of 3.5 out of 5, based on over 2,223 reviews left anonymously by employees. 65% of employees would recommend working at Mercy to a friend and 57% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Mercy employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Mercy. This rating has been stable over the past 12 months.

65% of Mercy employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Mercy 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Mercy to be culture, career development, benefits and the cons to be senior leadership, management, compensation.

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Glassdoor has 2,223 Mercy reviews submitted anonymously by Mercy employees. Read employee reviews and ratings on Glassdoor to decide if Mercy is right for you.