Technicians are an endangered species. - Senior Technician Avaya Employee Review

3.0
May 2, 2010
Recommend
CEO approval
Business Outlook

Pros

Great access to technical training and certifications. Working with the best technology in the industry. Unparalleled total compensation package. etc.

Cons

For some time, the corporate strategy has been to outsource work to business partners and lay-off corporate technicians. They are sticking to this model even through the recent acquisition. Rumor has it that even the support engineer work is being moved "offshore".

Explore other reviews about Avaya

5.0
Jan 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, highly skilled co-workers, flexible remote environment

Cons

Several layoffs during the last years

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good autonomous vibe remote work. Benefits are good.

Cons

Too many to list off but the biggest is trying to rebrand after years of tarnished reputation

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