Dead End Job - Retail Service Representative T-Mobile Employee Review

3.0
Oct 7, 2009
Recommend
CEO approval
Business Outlook

Pros

Good benefits paid time off 401k, discounted employee phone plan and equipment, flexible scheduling

Cons

Very little room for advancement, its very rare to go from sales rep to manager. Company likes to hire managers from outside. New commission structure is awful, I was making half of what I was making with the old format.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The Culture & the people

Cons

AE and Upper management Turnover

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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