OK Place for first time call center - Customer Service Representative T-Mobile Employee Review

4.0
Jul 13, 2010
Recommend
CEO approval
Business Outlook

Pros

Child care assistance Tuition reimbursement Building Coach that I had Attempts at team togetherness

Cons

Call Center not my cup of tea Pay to little for Customer Care requirements Very strict compliance needs

Explore other reviews about T-Mobile

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits, great compensation, nice work life

Cons

none, sometimes sales pressure but normal

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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