Manager Interview Questions
During an interview for a manager position, employers may ask questions that test your communication, leadership, and team-building skills. Expect to answer questions that demonstrate your ability to motivate and direct staff members. As you answer questions, emphasize your ability to work well with others, delegate work, and handle challenging situations.
Manager Interview Questions & How to Answer
Here are three manager interview questions and how to answer them:
Question #1: How do you measure success in the workplace?
How to answer: This question allows the interviewer to understand how you set goals, lead employees, and evaluate success. Focus on the success of your work team in how you identify, plan for, and measure success on the job. If you have managerial experience, include examples of past success.
Question #2: How would you handle terminating an employee?
How to answer: This question tests your ability to handle a difficult managerial task professionally. Your answer should include the steps you would take before termination, including documentation and cooperation with human resources. If you have previous experience in this matter, describe the methods you used and what, if anything, you would change.
Question #3: How do you deal with conflict between employees?
How to answer: This question allows interviewers to test your ability to handle stress in the workplace, improve staff communication, deal with conflict, and build a cohesive team. Describe the methods you would use to resolve staff issues and include any examples of conflict resolution from your work history. Your answer should demonstrate your maturity and accountability as a manager.
The manager of component 'A' says his functionality is more important than that of component 'B.' The manager of component 'B' says his is more important than that of component 'A.' You can only implement one A or B, but not both - which do you choose to implement.
14 Answers↳
The key question to ask is definition of "IMPORTANT". Is it important to the managers (ego equation), important to the end consumer or important for Amazon. The first one needs to be thrown out immediately and the others must be quantified based on achievability, impact on end user and ROI. Less
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I would say whichever is more valuable to customer & gives competitive advantage to Amazon. Less
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Agreed. Need to drill into what "important" means. Great catch My guess is that Amazon was looking to quantify/define "important" from the customer perspective. Less
How would you respond to a customer that is complaining they have a hole in a product they just purchased?
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Respond to the customer by apologizing for their inconvenience and let them know you will do everything in your power to rectify the situation. Never promise money or product as a solution until it is fact. Less
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Apologize for the damaged item and explain what you can do to replace the. Item
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Apologies For the damaged item and explain what you can do to replace the item
How would you deal with screaming customers or stressful environments?
9 Answers↳
Let them vent. You have to understand the customer from their point of view. Sometimes you have to put yourself in their place. Make sure you reassure the customer the issue will be resolved. I may take sometime but their is always a resolution for a problem. Must have confidence. Because if the customer doesn’t feel you’re confident then they’ll doubt everything you’re saying. Do literally everything you can and be nice for quality purposes. Less
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Real calm hear the customer out. Empathize with and assure you are here to help them Less
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Calming voice, listen closely and stay optimistic without being defensive.
What do you think about firing a great manager, just because they do not agree with corporate management.
5 Answers↳
When you are in a leadership position in any company, you have to promote the directions of the company. If the manager refuses, it is up to the DM to get the point across, or to help the manager find the door to a position they agree with. Less
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Hi I’m interested for work
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They can disagree but still do what is asked of them!
Tell me how you would scale a social media software platform?
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Try to define "scale", ask for clarifications. Are we trying to scale to more users or to more ad providers? Are there any current bottlenecks? What is the goal here? How about we improve the experience by providing more relevant ads? etc... Less
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Its such a tricky question. I guess its by the analytic we use to know the page views and all.. Less
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I didn't have a good answer for this one.
Suppose you are working on a project with an original scope of a few months and you are told that you instead now have a few days -- how would you handle it?
5 Answers↳
I'd ask 'why'? Something radically changed since the last time this was discussed. Understanding what it was that changed is critical to determining the best course of action. Adding manpower, reducing scope, working 24/7, or pushing back might all be reasonable (or horrible) solutions. By first understanding the (new) need, you can then develop a solution. Less
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Depends: Who is telling me this? What stage is the project in on the project life cycle? Review these factors in light of the impacts, set change management process and communication plan. There are no cookie cutter approached - each project is unique. Less
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I would say evaluate the overall impacts and risks then communicate it with your sponsor (customer). Let he/she to decide then document it. Less
How far apart is the hour and minute hand a 3:15?
5 Answers↳
No matter what time of the day, the minute and hour hand are always touching in the center of the clock face. Less
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7.5 degrees
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360 degrees on the clock. Each number is 360/12 = 30 degrees apart from one another. at 3:15, the minute hand is at 3 while the hour hand is 15/60 = 1/4 away from 3. So (1/4) * 30 = 30/4 = 7 + 2/4 = 7.5 degrees Less
How would you explain story points to a team who's new to Agile/Scrum?
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Time vs effort.. teams get hung up on time based estimates. And not about the amount of effort it's going to take to accomplish a task/user story. Less
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It’s about demonstrating it to them and comparing the efficacy compare to other frameworks via dissecting a story vertically to the smallest size possible. Less
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I said I would talk to them about t-shirt sizing and try several ways to help them understand that story estimation has little to nothing to do with time, rather effort. I also explained that this was a challenging topic for a new team. Less
You notice that adwords revenue for a certain word has dropped in Italy for the last 30 days. How do you go about determining why that has happened?
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Adword Revenue : No. of impressions * Click Thru Rate * Cost Per Click Anyone of the three parameters could decline to have an overall reduction in revenue. No. of Impressions could go down if a. The internet usage has fallen for some socio-culturaal reasons in Italy b. The usage of Google search has reduced because of may be some competitor applicaton launch or some major marketing promotion activities c. Some major technical issues has come up may be in the Google servers which is resulting in higher latency in Google Search applications resulting in reduced usage Click Thru Rate might have gone down 1 Major shift is usage clusters Keywords used have changed resulting in changed search behavior where in people are less prone to click thru. 2 Some technical issues like adds not displayed properly Same major flaw in random add picking might have got introduced 3. Some recent layout change has been there and peope are yet to get accustomed with the changed layout Reduced CPC: 1. People are spending less on Adwords and hence bidding less 2 Due to the keyword change, the new cluster CPC is much lesser. Less
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1. Determine the amount of decrease in month over month percentages, and make sure this isn't a trend. 2. Assuming we've seen similar decreases in conversions and clicks, 30 days is a month's time. Let's say this is in August, when the entire country uses the majority of their average of 42 vacation days per year. That's a factor. 3. Given you've said decreases in revenue and assuming all click and conversion data remained the same month over month, we may look for broken dynamic revenue variable conversion codes on the page source. Was there a site update? Less
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This is a test to see how you think on your feet.
