"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
What is your troubleshooting process?
getting all the facts first to identify the problem thoroughly and go through the steps necessary to rectify the issue. CEO who is also head of IT and the lead developer incorrectly corrected me by stating troubleshooting is going through a lengthy list of possibilities and making sure everything is correct. That is however incorrect due to the fact that such a process is counterproductive to assessing issues based on customer need to identify and take care of one problem that exists rather than a multitude of possibilities that do not fit the description of whatever the issue is. If there are multiple issues there are multiple fixes that may or may not relate to one another but time management is key in IT Support to quickly identify the customer's issue and fix it to minimize downtime for your client. An obvious red flag that this would be an oversight and not plausible business in client relations.