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API = application program interface, it is a logical group of functions which can be accessed using specified syntax for operations, inputs, outputs and types. SDK = collection of related API used to develop software packages Less

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How are you at dealing with conflicts

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SMTP port 25 is usually where you would look first. For Verizon they use a different port. 465. The difference is in the range of the octets. private IP ranges from (class A)10.0.0.0-10.255.255.255, (class B)172.16.0.0-172.31.255.255, (class C)192.168.0.0-192.168.255.255. These are used "inside". The other address ranges (first octet) 1-127, 128-191, and 192-254 excluding the ones mentioned above are considered the Class A, B, C public ranges. The other two questions about Irate customers and above and beyond are subjective. My advice is breathe deep and be nice, ALWAYS be nice. Less

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Serve the customers efficiently to their needs.

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Greetings for the day, My first job roll in Wipro BPO was to answer customer queries in regards to medical insurance claims and also describe the benefits and eligibility of the health insurance as per the policies the customer is entitled to. My second job involved detection of credit card frauds. Once I find an on going fraudulent activity on a customer's credit card, my responsibility was to cancel and reissue a new card. Next, in Teleminds and Clarus, my job description was to troubleshoot internet and phone issues. Added to troubleshooting, I also helped the new customers set up there phone and internet. Customers in these two organisations were located in Australia. Other than troubleshooting, I also took care of the billing queries and also the logistics requirements of the necessary hardwares required to set up the internet. Lastly, in my present organization Commscope, my work is to take care of the issues raised by the customer via tickets and also answer chats and calls. The prime work is to ensure the licensing on the physical and virtual controllers, switches and access points. Secondary to this, I also need to work on the logistics of any hardware, that needs to be replaced, to keep the internet services uninterrupted for home and business customers. Less

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Thanks! Interview went great! They called me a hour after to offer me to move on with the process Less

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Kk

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I missed work pressure.

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Provide the best solution available to you to help alleviate the issue. If you have access to SMEs then get their opinion first. After providing the solution you have on hand, speak to others who are knowledgeable about the topic (SMEs, Vendors, Folks from other appropriate organizations), and research online to find a better more sustainable solution to the problem. Throughout the process be sure to communicate the issue and challenges to the appropriate managers and user community for clarity, feedback, and possible assistance. Less