Technical Support Interview Questions

Technical Support at JANUS Displays was asked...

Oct 8, 2015

What is your troubleshooting process?

getting all the facts first to identify the problem thoroughly and go through the steps necessary to rectify the issue. CEO who is also head of IT and the lead developer incorrectly corrected me by stating troubleshooting is going through a lengthy list of possibilities and making sure everything is correct. That is however incorrect due to the fact that such a process is counterproductive to assessing issues based on customer need to identify and take care of one problem that exists rather than a multitude of possibilities that do not fit the description of whatever the issue is. If there are multiple issues there are multiple fixes that may or may not relate to one another but time management is key in IT Support to quickly identify the customer's issue and fix it to minimize downtime for your client. An obvious red flag that this would be an oversight and not plausible business in client relations.

Technical Support Engineer at Box was asked...

May 12, 2015

Whats the difference between an API and a SDK

1 Answer

CAE Technical Support Tch Spt I at Comcast was asked...

May 19, 2013

What port do you change for email? What is the difference between a private and public ip address? How would you handle an irate customer. When is a time you went above and beyond for a customer.

1 Answer