Software Support & Development Specialist
Company: TaxPRO Software Solutions (gowithtaxpro.com)
Location: Little Rock, AR 72201 (In-person)
Job Type: Full-time

The Role

We’re looking for a Software Support & Development Specialist who enjoys solving problems, working directly with customers, and contributing to software development. This role sits at the intersection of technical support and engineering—ideal for someone who wants to build their skills while making a real impact.

What You’ll Do

• Customer Success: Serve as the primary point of contact for clients—resolving issues, leading trainings, and supporting on-site installations to ensure a great customer experience
• Development: Maintain, test, and implement enhancements in collaboration with the development team
• Problem-Solving: Diagnose and resolve technical issues through effective root cause analysis
• Project Coordination: Help move product improvements from customer feedback through development and deployment
• Collaboration: Communicate clearly with team members, leadership, and customers to drive continuous improvement

About TaxPRO

At TaxPRO, we build software that helps local governments operate more efficiently. Our mission is to simplify complex processes, empower communities, and deliver software our clients genuinely enjoy using. We’re a close-knit team with a startup mindset—backed by a stable and growing business.

Why Join Us

• Make an Impact: Help improve how local governments serve their communities
• Career Growth: Opportunities to grow into development, project management, or client-facing roles
• Team Culture: Collaborative, supportive environment with a strong focus on customer success
• Great Benefits:
• 401(k) with company match
• Health, dental, and vision insurance
• Health savings account (HSA)
• Life insurance
• Paid time off

Requirements

• Bachelor’s degree (required)
• Strong communication and problem-solving skills
• Ability to work on-site in Little Rock, AR
• Ability to manage multiple priorities and follow through on projects

Location & Schedule

• Location: Little Rock, AR 72201 (required, in-person)
• Schedule: Monday to Friday

If you’re looking for a role where you can grow your technical skills while making a direct impact on customers and products, we’d love to hear from you.

Pay: From $58,797.37 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid holidays
• Vision insurance

Application Question(s):

• Please indicate here what your ideal job would be. What does your day-to-day look like? What would be rewarding for you?
• Do you live in Arkansas?

Education:

• Bachelor's (Required)

Work Location: In person