Our Fortune 500 client (One of the world's companies) in Remotely is looking for hardworking, motivated talent to join their innovative team.

Are you a Epic Willow Analyst / Epic Application Analyst with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Position Title: Epic Willow Analyst / Epic Application Analyst
Duration: 6+ months with high possibilities of extension
On-Site: Remote
Pay Range: $46-50/hr on W2

Job Description:
Position Overview
We are seeking a skilled and experienced Epic Willow Inpatient Analyst to join our Healthcare IT team. This role serves as a subject matter expert (SME) for inpatient pharmacy application workflows and configurations, supporting the delivery of high-quality Epic EHR solutions in a dynamic healthcare environment. The successful candidate will bring 4+ years of experience in Epic application management, with a strong track record in day-to-day operations, client stakeholder engagement, and collaboration with cross-functional and offshore teams.

Key Responsibilities
Application Support & Operations

• Act as the primary subject matter expert (SME) for Epic Willow Inpatient application workflows and configurations
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs
• Monitor and manage error queues, label and printer issues, and pharmacy automation interfaces
• Troubleshoot and resolve issues with dispensing cabinet/robot interfaces, including ID mapping
• Perform root cause analysis on application issues and implement corrective actions

Build & Configuration

• Build and maintain inpatient pharmacy configurations within the Epic EHR environment
• Manage medication order sets, formulary setup, and dose checking rules
• Configure NDC billing builds, pharmacy charge maps, and 340b billing workflows
• Support medication build activities including IV mixtures, compounding, and repackaging
• Manage medication loads (Medispan) and maintain formulary accuracy
• Develop and maintain BPA/OPA alert builds to support clinical decision-making and patient safety
• Support CPOE and pharmacy verification workflows for medication order management

Stakeholder & Team Collaboration

• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with clinical and business needs
• Collaborate closely with hospital pharmacists, pharmacy operations teams, nurses, and physicians to optimize workflows
• Coordinate with Accenture team, software vendor team, and client contacts across all application activities
• Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs
• Support team members working on other Epic applications as needed

Documentation & Compliance

• Maintain comprehensive system documentation including workflows, build specifications, and testing protocols
• Ensure compliance with HIPAA, data governance, medication safety standards, and organizational security policies
• Develop and deliver end-user training materials and conduct training sessions as required
• Support system design, testing, and implementation activities for upgrades and enhancements

Required Qualifications
Certification

• Active Epic Willow Inpatient certification required (must be current and maintained)
• Additional Epic certifications (Ambulatory, Home Infusion, Bugsy, related modules) are a plus
• All Epic certifications must be maintained and kept current throughout employment

Experience

• 4+ years of experience in Epic application management and support
• Demonstrated experience with inpatient pharmacy operations and Epic Willow Inpatient configuration
• Experience managing day-to-day EHR support operations and meeting SLA requirements
• Prior experience working with offshore teams and managing distributed team coordination preferred
• Experience in healthcare IT consulting or large health system environments preferred

Technical & Functional Skills
Epic & EHR Proficiency

• Epic Willow Inpatient: medication order management (CPOE, verification workflows)
• Pharmacy dispensing, IV workflows, and inpatient medication administration
• Inventory and supply tracking within hospital pharmacy systems
• Medication billing configuration including NDC billing build and pharmacy charge maps (340b billing)
• Pharmacy automation integration: dispensing cabinets, cabinet/robot interface troubleshooting and ID mapping
• Medication build: IV mixtures, compounding, and repackaging
• Medication loads (Medispan)
• BPA/OPA alert build
• Label and printer support; error queue management
• EHR system configuration, build, testing, and implementation

Healthcare Domain Knowledge

• Deep understanding of hospital (inpatient) pharmacy workflows and clinical operations
• Patient safety workflow knowledge and regulatory awareness (HIPAA, medication safety standards)
• Familiarity with medication ordering, dispensing, and inventory management in hospital settings

Competencies & Soft Skills

• Strong analytical thinking and structured problem-solving abilities
• Excellent communication skills; ability to translate clinical requirements into technical solutions
• Experience communicating with clinicians including pharmacists, nurses, and physicians
• Proven stakeholder management skills in complex, matrixed healthcare environments
• Strong documentation and training development skills
• Effective project coordination and ability to manage competing priorities
• Collaborative team player comfortable working with both onshore and offshore team members

What are must-have skills for this role?
1. Active Epic Willow Ambulatory Certification + Configuration Expertise
2. Ambulatory Pharmacy Workflow & Clinical Translation
3. EHR Support Operations & SLA Management
Years of experience required for each skill? 4 years minimum
What are some nice-to-have skills :
1. Additional Epic Certifications (Inpatient, Home Infusion, or Bugsy
2. Offshore Team Coordination Experience
3. Healthcare IT Consulting or Large Health System Background

Comments
Epic Clinical Ancillary (P3 - Advanced)

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