Position Summary

The Customer Operations Coordinator is responsible for managing customer orders, ensuring accurate processing in SAP, coordinating with planning and logistics teams, and maintaining strong customer relationships.

Key Responsibilities

· Receive, review, and process customer orders via email or other channels.

· Accurately enter order details into SAP and manage order lifecycle.

· Own and maintain the Master Price List, ensuring accuracy of pricing, MOQ, MRQ, lead times, and product details.

· Validate and reconcile pricing data across SAP, customer communications, and internal records.

· Coordinate with Planning to confirm product availability, lead times, and delivery dates.

· Communicate confirmed order details and timelines to customers.

· Coordinate with logistics teams for shipment, pickup, and delivery arrangements.

· Ensure timely processing of shipping documentation and invoicing.

· Monitor order status and resolve post-shipment issues.

· Maintain accurate records of orders, communications, and documentation.

· Provide excellent customer service and resolve inquiries promptly.

· Prepare monthly sales reports and comparative analysis using Excel.

· Maintain and update open orders reports and customer databases.

· Track and report budget figures and progress to headquarters.

· Support sales presentations with data and reporting.

· Participate in meetings with internal teams.

Skills

· Strong analytical, mathematical, and statistical skills.

· Excellent written and verbal communication abilities.

· Strong organizational and multitasking capabilities.

· Problem-solving mindset with strong timeline awareness.

· Attention to detail.

Qualifications

· 3+ years of experience in logistics, planning, or supply chain operations.

· Strong understanding of supply chain processes and product flow.

· Proficiency in Excel and Microsoft Office Suite.

· Experience with SAP required.

· Experience in retail, beauty, or pharmaceutical industry preferred.

· Experience with Retail Link and Illustrator is a plus.

· Strong teamwork and negotiation skills.

· Ability to collaborate with multinational teams.

Education

Bachelor’s degree (or equivalent) in Logistics, Operations, Business Administration, or a related field.

Job Type: Full-time

Pay: $60,000.00 - $64,000.00 per year

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: Hybrid remote in Miami, FL 33178