Position Overview

Point of Freedom LLC is seeking a compassionate, organized, and professional Receptionist / Intake Coordinator to serve as the first point of contact for clients seeking recovery services. This role is critical in creating a welcoming and supportive environment while helping clients navigate the intake and admissions process with dignity, urgency, and care.

The ideal candidate is highly organized, emotionally intelligent, entrepreneurial-minded, and passionate about helping individuals and families impacted by addiction. This position requires strong communication skills, professionalism, confidentiality, and the ability to multitask in a fast-paced outpatient treatment environment.

Key Responsibilities

Front Desk & Client Experience

• Answer incoming calls and respond to inquiries professionally and compassionately
• Greet clients, referral sources, and visitors in a warm and welcoming manner
• Maintain a clean, organized, and professional reception area
• Schedule appointments, assessments, and intake appointments
• Confirm appointments and assist with reminder calls/texts
• Handle incoming and outgoing mail, faxes, and office correspondence
• Maintain confidentiality and HIPAA compliance at all times

Intake & Admissions Coordination

• Conduct initial phone screenings and gather client demographic information
• Assist prospective clients in understanding available services including:
• Intensive Outpatient (IOP)
• Outpatient treatment
• Virtual outpatient services
• Drug & alcohol assessments
• Verify insurance information and collect required intake documentation
• Coordinate intake paperwork and electronic records
• Communicate with referral sources including hospitals, probation officers, attorneys, therapists, detox facilities, and social workers
• Ensure timely intake processing and follow-up with prospective clients
• Assist leadership with maintaining admissions tracking and census reports

Administrative Support

• Maintain accurate client files and data entry within the EHR system
• Assist with office supply inventory and ordering
• Support leadership team with administrative tasks and special projects
• Help coordinate community outreach events and referral relationships
• Monitor office calendars and assist with scheduling coordination
• Maintain professionalism in all client and team interactions

Qualifications

• High school diploma or GED required
• Previous experience in outpatient healthcare, behavioral health, addiction treatment, medical office, or customer service preferred
• Strong communication and interpersonal skills
• Comfortable working with individuals in recovery and mental health populations
• Strong computer and organizational skills
• Ability to multitask and remain calm under pressure
• Experience with insurance verification, scheduling software, or EHR systems is preferred
• Must maintain strict confidentiality and professional boundaries

Preferred Qualities

• Compassionate and nonjudgmental attitude
• Strong work ethic and reliability
• Entrepreneurial mindset and willingness to help build a growing organization
• Ability to problem solve independently
• Team-oriented with a servant leadership mentality
• Passion for helping others find freedom from addiction

Compensation & Benefits

• Competitive hourly pay based on experience
• Opportunities for advancement within a growing organization
• Positive, mission-driven work environment
• Paid training and professional development opportunities
• Egibility performance based bonuses
• Benefits

About Point of Freedom

Point of Freedom LLC exists to help individuals break free from addiction and reclaim their lives through compassionate, evidence-based outpatient treatment services. Our mission is rooted in hope, accountability, and long-term recovery while serving the Omaha community with integrity and excellence.

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person