The Role

• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes

What You’ll Do

• Lead a Professional Services team that delivers Veeva Quality Cloud
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers.
• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.
• Manage escalations and support sales and other teams in the pre-sales process.
• Cultivate trusted relationships with customers
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.
• Provide executive oversight of internal initiatives and project sponsorship
• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success

Requirements

• 10+ years of software implementation experience at a software vendor or consulting firm
• 8+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Nice to Have

• Experience implementing Quality Systems for Life Sciences or regulated industries

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $200,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.